Terms and Conditions

By accepting the booking offer you agree to the following:

Service

Silent Elk Pty trading as ResilientCo (69 650 501 723) conducts the business of provision of training sessions and training services (Services) as part of The Resilience Canopy. Any Services provided by Us (We, Our) to customers (Customer, Participant, Delegate, You, Your) will be provided in accordance with these terms and conditions (Terms and Conditions).

Services offer

Our Service offer includes:

Training: You will receive training delivered over 4 sessions from highly experienced community resilience and disaster recovery specialists under the Resilience Canopy Practitioners Training Program learning how to apply the Six Step Future Ready Communities Engagement Model and Resilience Index to support communities to build resilient futures.
Materials: You will receive access to a Training Handbook, Practitioners Toolkit and other resources to support you. These will be issued at different stages during and after the training session.
Catering: You will receive morning tea, lunch and afternoon tea, and coffee / tea making facilities at the in-person sessions of the training session.
Canopy Collective Membership: You will receive 24 months of coaching and mentoring by experienced community resilience practitioners and a 24-month membership to the ‘Canopy Collective’ valid from the date of completion of your booked training session. The services included in the membership are available on Our website.

You are responsible for all charges and fees associated with connecting to the online training, including computer equipment, printing of materials, and travel and accommodation expenses and any other fees and charges necessary to access our Services. This includes meal expenses unless otherwise specified by Us.

Booking offers

Acceptance of a Booking Offer made by Us to You close 7 days prior to the first session of each scheduled training session, unless otherwise agreed to by Us. Late bookings may be accepted at Our discretion. The maximum in-take for each training session is 30 people.

Non-sponsored positions

By accepting a Booking Offer from us, You agree to pay the fees listed on our website or specified in the Booking Offer.

Payment Methods:

Our preferred payment method is in full via Direct Deposit or Credit Card on receipt of a Tax Invoice. Invoices will be issued by Silent Elk Pty Ltd trading as ResilientCo. All Fees are quoted in Australian dollars and are inclusive of any applicable GST, except where otherwise stated. Fees must be paid in full – no part payments or instalment plans are available. Prices displayed on Our website are subject to change without notification. Payments by Credit Card incur a 1.7% surcharge of the overall fees collected by the merchant; a copy of the Tax Invoice including the Fee and any surcharge can be downloaded at the time payment is completed on the payment platform. We reserve the right to cancel an applicant’s place in a training session if the Fee is not received 3 calendar days prior to the training session commencement date. For any enquiries regarding payment please contact Us via email training [at] resiliencecanopy.com.au

Cancellation by You:

Within 7 days: If you notify Us in writing (by email) that you wish to cancel 7 days or less before the start date of a training session on which you are booked, you will be entitled to 0% (nil) refund.
More than 7 days: If you notify us in writing (by email) that you wish to cancel more than 7 days before the start date of a training session on which you are booked, you will be entitled to a full refund, less any administration costs. A 15% administration charge of the course fees for cancellations and refunds. This will be deducted from the refund.
Catering: You will receive morning tea, lunch and afternoon tea, and coffee / tea making facilities at the in-person sessions of the training session.
Canopy Collective Membership: You will receive 24 months of coaching and mentoring by experienced community resilience practitioners and a 24-month membership to the ‘Canopy Collective’ valid from the date of completion of your booked training session. The services included in the membership are available on Our website.

Refunds will be processed within 28 days of receiving your request via bank transfer to the original payer. If the reason you need to cancel a training session is because you have been declined a credit card, we can issue a full refund as long as you have proof that your credit card has been declined and you give us at least 14 days' notice.

Transfers to Another Person

More than 3 days: If You are unable to attend the training session on which you are booked, You have the option to transfer your booked place to another person. You must make any request to transfer a training session in writing no less than 3 days prior to the first session, which may be sent by email to: training [at] resiliencecanopy.com.au. There is no administration charge to change a booking within this period.
Less than 3 days: A 15% administration charge of the total training session fees may apply for transferral of booking requests received less than 3 days prior to the start of the training session. We reserve the right to refuse a transferral request.

Failure to Attend:

If You fail to attend the course on which you are booked without giving prior notice to Us, we are unable to refund the course fees or offer a transfer. If You fail to attend selected days of the course of which You are booked, with or without giving notice, We will not provide a refund (pro rate or part thereof). Please contact Us via email to discuss your options at training [at] resiliencecanopy.com.au

Cancellation or Variation by Us:

We reserve the right to cancel or postpone any training session due to insufficient enrolment by providing notice to you at least 2 days prior to the first session. In the event of cancellation by Us, you may elect to receive a full refund of fees paid or credit toward an alternative course offered by Us, which is valid for up to 9 months from the last date of the original training session. We shall not be liable to You in connection with any travel and accommodation costs incurred by You in connection with any persons attending the training session. If the entire training session or training sessions is/are cancelled by Us due to any Force Majeure Event, then You are entitled to a full training session credit which must be used within 9 months of the last date of the original training session for another training session offered by Us. We reserve the right to cancel, postpone or vary the number of sessions over which the training is delivered at Our discretion.

Our expectations

We expect that You will provide all reasonable co-operation with the Facilitators / Trainers and take all reasonable actions to complete preparation work as instructed. We reserve the right to remove any delegate from a training session whose behaviour is deemed inappropriate by Us or Our Trainers / Facilitators. In these circumstances, We will neither refund any fees nor reimburse any other costs.

Disclaimer

We will ensure that all our Services are delivered diligently and in a good, timely and professional manner consistent with industry standards. The Services will be performed as described in the individual session agendas. We will provide such Trainers / Facilitators to present the training session as it, in its sole discretion, deems fit and we are entitled at any time to substitute any Trainer / Facilitator with any other person who, in Our sole discretion, deem suitably qualified to present the relevant training session. We do not warrant that the provision of any content online will always be available or be uninterrupted, timely or error free, that defects will be corrected or that such content is secure or free from bugs, viruses, errors and omissions. The Training Materials may contain links to third party websites or resources which should be used at your own discretion. Links are provided for convenience only, and We do not sponsor or endorse any external website. We are not responsible for the content or reliability of any linked websites or references and cannot guarantee that these links will work all of the time, or will not contain viruses.

Force Majeure

We will not be liable for any delay or failure to perform Our obligations if such failure or delay is due to an act, omission or circumstance over which We could not reasonably have exercised control (Force Majeure Event). We will notify You as soon as practicable that We become aware of the Force Majeure Event. The performance of Our obligations under this Agreement will be suspended for the period of the delay due to Force Majeure Event. If a delay due to Force Majeure Event exceeds 60 days, We may terminate this agreement immediately on giving written notice to You. If We give such notice to You, We will refund amounts previously paid by You under this agreement for which no Services have been provided.

Communications

By submitting a Registration or Expression of Interest, You agree to receive updates about The Resilience Canopy Program via email (unsubscribe at any time) and acknowledge that personal data collected through this process by Us is for administration and communication only.

Privacy and Security

We are committed to protecting Your privacy and security. For more information, You should review Our Privacy Policy . By agreeing to these Terms and Conditions, you also consent to the collection and use of your Personal Information in accordance with the Privacy Policy  We may collect information about You in connection with the performance of this Agreement and the Services. Information collected and held about You and Your Associates may be used by Us in connection with the performance of Our obligations under this Agreement (including provision of the Services). We may disclose such information to Our related bodies corporate and contractors for the purposes of performing the Services. Under the Privacy Act 1988(Cth), individuals have rights of access to, and correction of, their personal information. We will comply with the Privacy Act 1988 (Cth) and any applicable regulations and codes in connection with the collection and use such information.

Open source information

Any Information, documents or materials is provided as an open source with the intent of being freely available and shared with the general public for use or modification. Recognition of The Resilience Canopy when applying the materials and information is requested. The materials contain information of a general nature only. Any information or data contained in the materials is not intended to replace or serve as a substitute for any professional or expert advice, consultation or service and must not be relied upon as such.

Limitation of liability

We do not accept responsibility for anyone acting as a result of information in, or views expressed on its training training session including training session materials. Opinions expressed are those of individual Trainers / Facilitators and not necessarily those of Us.

Indemnity

You agree to fully indemnify and hold Us harmless against any expenses, costs, loss (including consequential loss) or damage that You may suffer or incur as a result of or in connection with Your use of, access to or conduct in connection with the Services, including any breach by You of these Terms.

Dispute resolution

Either party may require any dispute between the parties arising out of or connected to this Agreement (Dispute), which has not been resolved within 14 days, to be referred to the senior management of the respective parties.

Breach of terms

If You breach these Terms, We may without prior notice block or limit your access to the Services, take legal action against You and/or refuse to provide You with any professional services.

Resilience Canopy Practitioner Training

Terms & Conditions